Privacy Policy

This Privacy Policy explains how HENLEY PLUMBING LIMITED("Henleyph", "we", "us"), the operator of henleyph.shop, collects, uses and protects your personal data. We act as the data controller. For any privacy request, contact support@henleyph.shop.

1. Information we collect

• Order and contact details — name, email, phone, billing and shipping address provided at checkout or via our forms.
• Transaction data— items purchased, amount, currency and order reference. Card numbers are entered on our payment providers' secure pages; we do not see or store full card details.
• Technical data — IP address, device and browser type, and basic usage analytics needed to run and secure the site.
• Messages — the content of enquiries you send us through the contact or bulk-order forms.

2. How we use your data

• To process, fulfil and deliver your orders, and to handle returns and refunds.
• To provide customer support and respond to your enquiries.
• To detect and prevent fraud and to keep our store secure.
• To meet legal, tax and accounting obligations.
• With your consent, to send occasional updates you can opt out of at any time.

3. Legal bases (GDPR)

We rely on contract (to fulfil your order), legal obligation (tax and consumer law), legitimate interests (securing the store and improving our service) and consent (marketing messages and non-essential cookies).

4. Payment processing

Payments are handled by our third-party payment providers, including Stripe and PayPal. When you pay, the relevant provider processes your payment data under its own privacy policy and PCI-DSS controls. We receive confirmation of payment and limited details (such as the last four digits of a card) needed to manage your order.

5. Sharing your data

We share data only with service providers that help us operate: payment processors (Stripe, PayPal), shipping and fulfilment partners, and hosting and analytics providers. These parties may only use the data to provide their service to us. We do not sell your personal data.

6. International transfers

Some providers may process data outside your country. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

7. Data retention

We keep order records for as long as needed to fulfil the order and to meet legal and tax requirements (typically up to 7 years). Enquiry messages are kept only as long as needed to resolve them.

8. Your rights

Under GDPR and the CCPA you may request access to, correction of, or deletion of your personal data; object to or restrict certain processing; request portability; and withdraw consent. California residents may opt out of any "sale" of personal information — we do not sell personal data. To exercise any right, email support@henleyph.shop. You also have the right to lodge a complaint with your local data-protection authority.

9. Cookies

We use essential cookies to run the cart and checkout, and optional analytics cookies that you can decline. You can manage cookies through your browser settings.

10. Contact

HENLEY PLUMBING LIMITED, 17 Rogers Lane, Ettington, Stratford-Upon-Avon, Warwickshire, CV37 7TA. Company No. 05937003. Email support@henleyph.shop · Phone +44 7184524014.