Shipping & Delivery Policy

We ship worldwide from our fulfilment partners. Orders are priced in USD and shipping is calculated at checkout based on destination and order weight.

1. Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day. You'll receive an email when your order ships.

2. Delivery estimates

• United States: 3–7 business days after dispatch.
• United Kingdom & Europe: 5–10 business days.
• Rest of world: 7–18 business days.

Estimates are guidance, not guarantees; carrier and customs delays can occur.

3. Shipping cost

Flat and weight-based rates are shown at checkout before payment. We offer free standard shipping within the US on orders over $55.

4. Tracking

Every order ships with a tracking number, emailed to you when the parcel is dispatched. If tracking hasn't updated within a few days, contact us and we'll investigate.

5. Duties and taxes

International orders may be subject to import duties, taxes or customs fees set by the destination country. These are the recipient's responsibility and are not included in our prices or shipping charges.

6. Damaged or lost parcels

Boards and acrylic are packed with edge protection. If your parcel arrives damaged, email support@henleyph.shopwithin 48 hours with photos of the packaging and item, and we'll arrange a replacement or refund. For parcels marked delivered but not received, or lost in transit, contact us and we'll open a carrier investigation.

7. Incorrect address & failed delivery

Please check your address at checkout. Parcels returned to us due to an incorrect address or failed delivery can be reshipped once the correct address and any reshipping cost are confirmed.

8. Contact

HENLEY PLUMBING LIMITED, 17 Rogers Lane, Ettington, Stratford-Upon-Avon, Warwickshire, CV37 7TA. Email support@henleyph.shop · Phone +44 7184524014.